HANSEL & GRETEL
USEFUL INFORMATION, FAQs & THE SMALL PRINT
GOOD TO KNOW
This is an outdoor immersive walking production: you will be standing and walking for approx. half the experience, with seats provided for the rest.
Tickets available from: £12*
Performances begin every 30 mins from 4pm
Max. capacity per performance: 30 people
Running time: approx. 55 mins
Age recommendation: 7+
An on-site cafe will be open selling hot & cold drinks and snacks
Toilet facilities are available
On-site PARKING must be pre-booked (£6 per vehicle): select this option when booking tickets to reserve your space!
*Concessions are available for Under 18s & any person experiencing financial difficulty.
As a community focused theatre charity we will do our best to accommodate those who are unable to attend at the concessionary rate (subject to availability). Please contact us directly on email@example.com
Unfortunately, we have not been able to make this site wheelchair accessible; however, we are working to offer online performances (that include captioning / audio description), which will be available at concession rates.
Please contact the company
for more information on
This production includes fairytale horror in an immersive setting which some audience members may find intense
HANSEL & GRETEL is produced with generous support from ARTS COUNCIL ENGLAND, WEST OF ENGLAND COMBINED AUTHORITY and in partnership with Arnos Vale Cemetery and Grief Encounter South West.
Hansel & Gretel has been created specifically with COVID-19 in mind: featuring small groups, staggered arrival times and an outdoor setting. To ensure we keep everyone safe, Insane Root kindly ask you to not attend your performance if you:
Believe you may be infected with COVID-19
Have experienced symptoms in the last 14 days
Have been in close proximity to anyone who has experienced symptoms in the last 14 days
Have arrived in England in the last 14 days and are not covered by the exemption rules
relating to self-isolation or you have returned from a red list country in the past 14 days
Have been instructed to self-isolate
If any of the above means you miss your booked performance we will transfer your tickets to the next available show (subject to availability). Please see our cancellation policy (below) for more information.
Q. Where is the Venue?
Arnos Vale Cemetery is a national heritage site in the heart of Bristol set within 45 acres of stunning woodland. Arnos Vale lies close to Bristol's city centre on the A4 Bath Road, at Brislington.
Address: Bath Rd, Arnos Vale, Bristol, BS4 3EW
On arrival, please enter through the main gates on the Bath Road (all other entrances will be closed).
Q. How do I get there?
By car / bike: please use the Bath Road Entrance and see below for parking. Bike parking is available at the cafe.
By train: nearest train station is Bristol Temple Meads, 1.1 miles from the main entrance.
By bus: services 1, X39, 57, 178 and 349 stop outside the Bath Road gates.
Q. Is there parking?
There is limited on-site parking available, which must be pre-booked at a rate of £6 per vehicle (free to blue badge holders - contact the company to reserve a space). Time slots are available from 30 minutes before your performance until 30 minutes afterwards.
Q. What should I wear?
Arnos Vale Cemetery Woodlands have some uneven paths and there will be an uphill walk for a portion of the performance. We highly recommend bringing comfortable, flat shoes and layered clothing.
CHRISTMAS JUMPERS ENCOURAGED!
Q. What facilities are available?
Toilets are available on site. There is a cafe serving hot and cold refreshments.
Please note queues can be long and we will not delay a performance start time due to these.
Q. What if I'm late?
Due to the tight nature of the performance schedule, we cannot delay the start due to latecomers. Please ensure you arrive in plenty of time before your show (at least 15 minutes before).
In the event of unavoidable lateness, and if possible, we will transfer your tickets to the next available performance (subject to availability and company discretion).
Q. What if it rains?
This is an open air production and will go ahead even in the case of bad weather, unless we deem the performance route unsafe or if there is a threat to life.
Q. Can I bring drinks & snacks?
Drinks in sealed containers or with lids may be taken into the performance. Please avoid eating during the show. Alcohol is prohibited unless purchased from the on-site cafe.
The Small Print
HEALTH & SAFETY
The health and safety of our audiences and team members is our highest priority. Stewards will be on hand to ensure safety around the site. First aid trained staff will be available on site throughout the performance.
We will light the main performance route, and stewards will be equipped with radios and torches in the event of an emergency.
We ask all audience members to take care when moving around the site in case of trip hazards. There will be areas of darkness so we recommend bringing personal torches.
All under 18s must be accompanied by an adult.
Hansel & Gretel is an outdoor, walking performance without cover for either the staging or the audience for approximately half of the experience. The performances are designed to go on in inclement weather. We recommend that our audiences come prepared for all eventualities of a British Winter. Please avoid using umbrellas, especially during the performance.
We will not cancel a performance due to weather unless we deem it unsafe for either audiences or performers to continue and we will never cancel a show before the advertised start time - this is because you'd be amazed how often it can rain all day and then clear up in time for a show. If the weather is considered not to pose risk to either performers or audience the show will go on.
If the weather does pose a risk to performers or audience, a decision will be made the Stage Manager, Producer and Arnos Vale Duty Manager to cancel the show. We will arrange a transfer of your tickets were possible, access to our filmed performance, or a refund.
CANCELLATIONS & EXCHANGES
All ticket sales are final and non-refundable except in certain specific circumstances. But we understand that sometimes life throws things at us that mean we need to change our plans.
If you need to change your tickets more than a week prior to your performance date, we will transfer them to a suitable alternative of the same ticket value (subject to availability). If there are no other performances available we may offer access to our filmed performance. No refund will be offered should you choose not to attend.
If you need to cancel your ticket due to COVID-19 at any time we will arrange the transfer of your tickets to the next available performance, access to our filmed performance should you need to self-isolate, or a refund. Proof may be requested.
Tickets cannot be exchanged with less than a week's notice, please therefore check your booking confirmation carefully!
In the event of a cancelled performance we will transfer your ticket to an available performance, offer access to our filmed performance, or provide a full refund. Please note this does not apply to government imposed lockdowns due to COVID-19. If a show has to be cancelled mid-performance we will try our best to exchange tickets, but this is subject to availability. We will offer access to our filmed show if none is available.
All refunds and exchanges are subject to availability. An admin charge may be incurred at the company's discretion.
Insane Root reserves the right to ask anyone displaying antisocial behaviour to leave the premises with no refund offered. We operate a policy of zero tolerance for Weapons and Controlled Drugs. Flammables and spray paints will not be allowed onto the site.
Unless specifically stated, only assistance dogs are permitted onto site during the performance period.